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FAQs


FAQs

Can I book infants on Dewan Holidays ?
You can book infants under two years on age on Dewan Holidays.com. Infants must be accompanied by an adult . Please ensure to carry valid proof of age document when checking in. Infant must be under 24 months of age throughout the entire itinerary this includes onward and return journey.

How do I confirm that my reservation was done on Dewan Holidays. Com ?
We will send you an email confirming your flight bookings.

Do I need to re-confirm my flight bookings ?
No you need not re confirm your reservation when traveling within India. However you will be required to re-confirm your reservation when traveling on international destinations.

How do I confirm my seats assignments ?
Some airlines will confirm your seat assignments and for that you need to call your airline directly.

How do I change a flight reservation ?
Please call on 011 4322 4322 ( MTNL/BSNL only)  and well help you with changes.

What is amendment ?
An amendment is change in your travel date/plan. You can change date of your travel but not the sector.

Does it cost anything to make amendment ?
Yes there will be amendment charge by the airline and in addition to this charge Dewan Holidays.com will charge Rs. 250 per passenger per sector.  Dewan Holidays.com will also collect  difference in airfare if applicable.

How Do I receive my ticket after amendment ?
Dewan Holidays.com will email your amended ticket with in 60 minute of such amendment to the email address register with us

Can I cancel my tickets after an amendment ?
Yes, you can cancel your ticket after amendment subject to airlines policy . Please refer to cancellation policy of Dewan Holidays.com/ airlines policy.

Is there a cancellation charges on the tickets booked ?
Each airline has a different cancellation policy which you will find on booking page. Dewan Holiodays.com will charge Rs. 300 processing fee for each flight amendment/cancellation.

How Do I cancel a flight booking ?
Please call our customer care on +91 11 4322 4322
(all net works) and they will help you to cancel the flight booking.

E – Tickets:
If you are holding an e- ticket and wants to cancel you can do it online but this has to be atleast 4 hours prior to the departure only. If you are canceling your flight less than 4 hour prior to the departure you need to call the respective airlines and cancel your bookings.

Paper Tickets :
If you are holding paper ticket you need to send it to us at below address for cancellation.

Dewan Holidays.com
Dewan Travels Pvt Ltd 1205, 
Kailash Building K. G. Marg, 
New Delhi 110001 
India

What is the maximum numbers of seats I can book ?
You can book maximum of 9 seats per transaction.

What is an e-ticket ?
An e-ticket is electronic paper less document with confirmation number. When you buy e-ticket , we email it to you within 2 hours of your booking. You just have to print it and carry your photo ID proof and present in at checking counter of your flight at the airport.

How do I get my e-ticket details ?
We will send you email which will have details of your e-ticket.

Do I have to show my e-ticket at check in counter ?
Yes you have to present your e-ticket confirmation email at check in counter of your flight with valid photo ID proof.

What should I do in the event of paper tickets is stolen or misplaced ?
You must inform us immediately by sending  an email or you can also call us on 011 4322 4322 . We will help you to process loss ticket application. Some airlines will require you to buy new ticket at the ongoing fares. If your original paper ticket is not used within in stipulated time frame ( 4 months ) you will receive a credit of purchase price of the replacement ticket. Each airlines have different rules and regulation for loss/stolen tickets and we are bound by these rules.

FAQ Hotels :

How do I know that my reservation was booked ?
You will receive an email from us confirming the same.

Do I have to re confirm my reservation ?
No you do not have confirm your reservation.

How do I modify hotel reservation ?
Please call on 011 4322 4322 and they will help you to do so.

What is your cancellation policy ?
Cancellation policy vary from hotel to hotel. Be sure to review the cancellation policy of the hotel you are booking. Please call on 011 4322 4322 to get more information on this. Dewan Holidays will charge Rs.600 per person over and above the cancellation charges leived by the hotel.

I have not received email confirmation . What do I do ?
Please call on 011 4322 4322.

What is check in and check out time ?
Check in time is 1400 Hrs and check out time is 1200 Hrs.

Will the hotel hold by room if I am arriving late ?
Since your reservation is pre paid hotel will hold your rooms. It is advisable to inform the hotel of your late arrival .

FAQ/ Payment Options

What are the payment options available with Dewan Holidays.com ?
We accept credit cards. You also have an option of depositing cash in our account as per below details:

Company : Dewan Travels Pvt Ltd
A/C No    : 000705003804
Bank        : ICICI
Branch     : 9A Phelps, Connaught Place, New Delhi 110001

Once you have deposited the payment in our accounts please fax us the deposit slip with your name and telephone numbers written on 01143224322. Please note that vouchers/tickets will only be released once the payment is credited into our accounts.

Where is CVV on my credit card ?
CVV is card verification Number (CVV) located on the back side of the  credit card ?

Is my credit card information safe on your site ?
Yes, The payment pages in the online interface are all over secure channel (SSL) and the communication is encrypted using a 128bit VeriSign security certificate
FAQ / Delivery

How my ticket will be delivered ?
Once you payment is credit into our account we will courier your tickets by Blue Dart courier.

Where my tickets will be delivered ?
Incase of paper tickets it will be delivered at the address you have given at the time of making booking .

FAQ/ Registration

How do I registar with Dewan Holidays. Com ?
Please click Register link and complete required information.

Do I have to registar with Dewan Holidays.Com ?
Yes, If you are making any reservation like hotels, packages, flight. .

How do I change my password ?
After Login your account just click on change password button and submit it after giving specific old & new Password.

About Dewan Holidays

About Dewan Holidays

Dewan Holidays a division of Dewan Travels Pvt. Ltd. - is one of the leading travel agencies in north India. Established in 1989, Dewan Holidays is one of the first companies to come up with Europe Group Packages in India. This was an outcome of our founder's philosophy that innovation is key to customer satisfaction. Since the beginning, we have asked our customers to leave their holiday worries to us and travel hassle free. This has created an environmen more

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All the prices, inclusions are indicative and subject to change at the time of booking.