Cancellation Policy

Cancellation Policy

All the tour packages that DewanHolidays.com a unit of Dewan Travels Pvt. Ltd offer, are booked well in advance. Thus, cancelling such tours results in the Company losing money depending upon the time of cancellation. Therefore, cancellation charges as per herein after mentioned will be attracted for any cancellation made by the Guest of a booked Tour Package. All the right to amend or cancel the tour booked by them are reserved by us. We can amend or cancel the Tour without assigning any specific reason. In such cases, alternative tour dates / tours shall be offered to guests or they would have the option of traveling as individual travellers (FIT through Customized Holidays), if the alternative date / tour is not acceptable by them or they do not wish to opt for Customized Holidays they will be eligible for refund. The refund will be granted within 45 working

days of cancellation of the tour by cheque only. However, we would not be held responsible or liable to pay any compensation or damages or consequential loss incurred by the Guest.

   Cancellation by Guest:

If the Guest decides to cancel the tour for any reason whatsoever then they shall give a written application to DewanHolidays.com a unit of Dewan Travels Pvt. Ltd within a specified time limit stating the reason for cancellation. Depending on the cancellation reason, guest may claim for insurance for last minute cancellation. In such case cancellation shall be accompanied with the original receipt issued by us. Such cancellation will attract the cancellation charges stated hereunder.

Cancellation charges will be calculated on Net Tour Price and will be exclusive of GST the cancellation charges shall depend on date of departure & the date of cancellation.

 

60 days before departure                                               NIL

30 Days to 59 days before departure                 40% of the tour cost

15 days to 29 days before departure                  65% of the tour cost

0 days to 14 days before departure                    100% of the tour cost

No show                                                           100% of the tour cost

 

Note: Charges are levied on the Net tour price and will be exclusive of GST and not on the discounted price. For an Indian tour, cancellation does not include air ticket cancellation and they will be levied separately.

If a guest in a party who has booked, cancels and there is a room change caused by this cancellation (such as a Twin/ Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining party.

Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority. Air ticket issued on special fare are non-refundable and the guest shall bear cancellation charges.

Any refund payable to the guest will be paid after the company receives refund from the respective authorities. The company deducts processing charges from the refund which is to be paid to the guest.

For Customized Holidays, cancellation charges will defer accordingly as per services booked.

If you wish to cancel your booking, you need to inform us by any of the following methods, provided that such information should be given on a working day within working hours:

  1. By emailing travel advisor followed by a written communication to our Registered Office listed below

OR

  1. In writing on at the Registered Office of the Company: DewanHolidays.com a unit of Dewan Travels Pvt. Ltd.

If the reason for cancellation by guest is covered under the Guest’s insurance, then they may be able to reclaim these charges from the insurer.

   Deemed Cancellation

It shall be deemed that you have cancelled the tour even if no cancellation notice is issued by you in the following cases: