All the rights to determine the quantum of refund payable in case of cancellation or amendment of a Tour are reserved by DewanHolidays.com a unit of Dewan Travels Pvt. Ltd. Refund would be calculated considering various factors such as Total number of Guests, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. The decision given by DewanHolidays.com a unit of Dewan Travels Pvt. Ltd on the quantum of refund shall be final and will be paid directly to you.
Some information that you should have about refund:
- Refunds, if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour will be paid directly to the guest by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
- Where bookings are made through our Preferred Sales Partners (PSPs), the refunds will be routed through them.
- Refunds (if any) will be processed as per the applicable terms and conditions and will be interest free. The company shall not be liable to pay any interest on the amount refunded to the guest.
- Refund processing takes time ranging from minimum 30 days to 60 days depending upon the season
No refund will be payable:
- For any missed/unused services of the tour including the meals due to whatsoever reason.
- Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation
- If services of the tour are modified, varied, amended, cancelled or not utilized.
- If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.
- Where airfares are contracted in bulk for Air Inclusive departures.
- If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.
- Refund is not applicable for sectors on Domestic Tours /International Tours wherein air tickets are non-refundable and date change is not allowed.
For all Card payments – Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card. The charges for transaction to be borne by the guests.